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How to understand the Status Codes for HP MSM720?

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Hello, I am trying to troubleshoot connection issues with our wireless controller and to do so, I am looking into the event logs you can find when clicking on Tools and then on Events.

The recorded logs are all connected to status codes, but when I use Google to search for the HP Status Codes or alternatively for Hewlett Packard Status Codes, I can not find any documentation for this.

Please tell me two things:

  1. What does Status Code 37 tells me?
  2. Where can I find a documentation about all possible Status Codes?
    • I have already looked in the Downloads section and there has not been any further information

 

Kind Regards

AEM-IT


Re: How to understand the Status Codes for HP MSM720?

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Hello,

maybe it would be more helpful if you can provide the whole description of the event where this status codes are appearing so that we can see the whole context.

I suspect however that the status code you have in mind is simply defined in the 802.11 standard so it is not a purely HPE code. Please have a look at this

https://blogs.arubanetworks.com/industries/802-11-reason-codes-and-status-codes/

https://www.cybersecurityinstitute.eu/reference-information1/ieee-802-11-authentication-association-status-codes/

8.4.1.9 Status Code field

The Status Code field is used in a response management frame to indicate the success or failure of a requested operation. The length of the Status Code field is 2 octets. The Status Code field is illustrated in Figure 8-43.

In the table we see indeed a status code 37 and it simply means "the request has been declined" does this make sense for the issues you are troubleshooting?

 

MSM760 and guest access HTML authentication

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Hi,

 

I have MSM760 configured to provide free access for 1 hour on guest access HTML

the problem is, when the 1 hour finishes, you can forget the SSID from mobile phone and try to connect again to same SSID and smart phone will get access again!!!

is this a bug or a missing part of configuration??

 

MSM 760 best configuration for Apple devices

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Hello,

I have an MSM 760 with the latest firmware 6.6.9.1 and AP 425 - 560.

It works rather well, perhaps thanks to the updates of these last years, but sometimes we still observe difficulties of connection with devices apple (iphone, ipad).
What are the most appropriate MSM configurations for these devices, if any ?Or maybe the apple client device configurations ?

Thank you.

Re: MSM 760 best configuration for Apple devices

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I've been working the same questions. It feels like IOS 13 is more sensitive or causing some issues with authentication taking longer and some odd performance issues. Streaming I see some drops.

I have MSM765 with 560s in a moderately dense configuration. I was running 6.6.9.1 and have backed off to 6.6.8.2 - maybe a bit better but can't say for sure. 

I'm running full auto, but have tried also manaully configuring the 2.4 Ghz bands to avoid interfence.

One thing I've tried that seem to have helped was setting channel width to single channel 20mhz rather than multi. Some clients seem to use the multi channel very well and I wonder if that's starving other clients which drop to really slow. Now more even speeds but not as fast overall (60mbs rather than 100mbs)

Other things maybe helping, reduced SSIDs to 4, limited clients per radio to 25,, changed distance between APs to medium, Mutlicast to 6 on 5ghz and 2 on 2.4 ghz

ipads seem better than iphones. I can get fast speeds on an ipad right next to an iphone getting 10% of that. But other times the iphone is ok

But its really hard to measure any of this very objectively and repeatedly. The MSM series is end of life I guess to not sure how much love HPE will continue to give us, but not ready to replace it just yet.

Hopefully others can offer some ideas as well

Re: MSM 760 best configuration for Apple devices

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Thank you for your reply.

About the end of life of MSMs, our school bought and installed a brand new system from HP (MSM 760 and APs) just over 4 years ago. We pay the warranty extension annually. It is still too early to change everything in our school and I believe that HP must provide a good support for a few more years.

I will try some proposed changes such as multicast. Reducing the number of clients per radio to 25 could be tried but, in our case, this is sometimes too little. The HP seller had announced up to 255 connections, what a difference with real life. Currently, I set this parameter to 75 with AP load balancing enabled and globally, I find that the system works well. What did you mean by putting the ssid to 4, do you mean limiting the number of ssid broadcast? We are currently broadcasting 6 ssid in our school and it would be difficult for us to change this setting.

I noticed that iphones or ipads could suddenly have trouble connecting, perhaps because of roaming between antennas when moving in buildings or when the apple devices come out of waking up (this is just a hypothesis ). The windows, chromebook, android devices are much better, if not perfect. Regarding roaming, I recently got a change in behavior by setting the parameter distance between ap to small, forcing devices to connect to the nearest antenna, I still have to continue my observations.

Thanks for the other ideas or suggestions, maybe for the apple client side.

Re: MSM 760 best configuration for Apple devices

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I have paid support as well, but at some point development will slow...

Regarding SSIDs, yes it was about limiting the number. I found that recomendation during some searches related to performance, same thing with the client limits. I had one I could turn off. Those suggestions I suspect are aimed at limitng processor loads on the APs, so older models are probably more affected. So far I wouldn't say I saw a specific improvement from that. But as you have operational requirements you do waht you need.

I had set small as well for the same reason, but I also read that the way that works may inhibit some clients from connecting if they report low signal strength. The lag time to connect the phones mad me wonder. So I set medium as a compromise. Maybe it helped but can't say for sure yet. Large definitely is not the option. 

I see similar connections issues on my iphone (XR) more lately so I suspect changes to Apple's software may be part of the issue. I found Wifi imporved at home, but at work, roaming seems more problematic. 

Are you using any softtware other then the web gui to monitor? I'm also using HP's IMC to manage network devices and autthentication, and it has a WLAN option that has some useful features for working with the MSM devices. You can easily see client distribution on AP maps and do some basic signal sterngth maps as well

Re: MSM 760 best configuration for Apple devices

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Further searching turned up this very helpful article on the HPE support site

MSM Controllers - Best Practices for high density AP deployments 

Article Number mmr_sf-EN_US000006197 if the link has issues

I'm testing the recommendations

UPDATE: Noticeable improvements in performance, roaming, streaming on Iphones. Adopting the apple specific channel exclusion recommendations are worth doing even if your environment is not "high density". Also trimming the slow speeds on the allowed wireless rates so clients won't accept them.

Most interesting discovery was that the RRM option for monitoring and periodically adjusting power and channels is not so effective in denser sites so should be disabled


Re: MSM 760 best configuration for Apple devices

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Thank you for your answers and for the link.

I think we have to try all these settings and perhaps make some adaptations according to our situation.

MSM720 unable to detect after reset via a hole on the bottom of the AP MSM430

Re: MSM720 unable to detect after reset via a hole on the bottom of the AP MSM430

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Hello, 

Did you perform a reset or a reset to factory defaults?

If not done please try to perform a reset to factory defaults - press the reset button and keep it pressed: All LEDs should go on and then start flashing slowly all together. After the 3rd slow flash you should release the reset button. If you release it later, when the LEDs start flashing faster, you have put the AP in TFTP mode.

It would be important to know how exactly are blinking the LEDs of the AP after the reset when it is not able to discover the controller? The link you provided has a description of the different LED pattern for your reference (page 5 and 6). This can be helpful when you are troubleshooting.

You are writing that you tried to access the AP via the default IP 192.168.1.1. After a factory reset the AP will respond to this IP only if it cannot obtain an IP via DHCP. Are you sure that no DHCP server provided an IP to this AP?

If you are sure that no DHCP server provided IP and you cannot access the AP via 192.168.1.1 did you test if you can ping this IP address? To exclude network problems maybe you can connect directly a laptop to the Ethernet port of the AP.

If you can ping the AP but you cannot access the GUI and it is not connecting to the controller, the AP probably has a corrupted startup image. How to fix this is explained in the following document

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c02684335

https://support.hpe.com/hpsc/doc/public/display?docId=mmr_sf-EN_US000005379

For this procedure you need a cim.startup file. This is not the normal AP firmware file that can be downloaded from the public download page. It is not publicly available and you need to contact your local support and request this file. 

MSM760

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Hi
I have msm760 controller and AP's 460
i changed controller IP address to other subnet network and set the new ip address in DNS
the problem is that all AP's didnt connect to the controller
after i did a reset factory default to the AP it can find the controller
Is there any other way to connect the AP to a controller without reaching to AP and do a reset factory

Re: MSM760

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How APs were configured (controller mode)? how was/is the VLAN tagging on controller LAZn and APs involved ports? a defaulted AP once connected on the very same Layer 2 segment is automatically able to be recognizable by the MSM controller.

Unable to access console port on HP JG654A

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Dear Experts,

I was unable to access console port on HP JG654A and no radio interface available to perform part testing. 

Kindly help me to resolve this issue.

Regards,

Shafiq

Re: Unable to access console port on HP JG654A

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Hello, 

The AP JG654A HPE 425 doesn't support standalone mode. It can only be configured by an HPE MSM controller or an HPE Unified controller. Both controller series are already end of sales. Without a controller the AP cannot be configured and managed and for this reason the console port is not supported. There is a very limited web GUI which only allows to provision the IP address of the controller.

For your reference

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c03985257

Working in unison with HPE Controllers, the HPE 425 802.11n Dual Radio Access Point Series delivers high-performance networking solutions. The HPE 425 access point works in managed mode with an HPE Wireless LAN controller.
 
If you have a controller the AP in the factory default state should find it and associate with it as soon as it receives an IP address and is physically in the same subnet (same VLAN) as the controller. DIscovery in a different subnet requires more setup, supported options are DHCP option 43, DNS and provisioning.
If you are not sure if the AP is in a factory default state, you can use the reset button. Press the button for a prolonged time. The LED will go on, then it will start flashing slowly, after the 3rd slow flash you should release the reset button.

Re: MSM760

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Hello, 

The fact that you created an entry on the DNS server probably means that your APs are not in the same subnet with the IP of the controller. You probably configured hostnames cnsrv1 till cnsrv5. The APs are trying to resolve this names by default when they are looking for a controller.

As far as I understood some of the APs reconnected successfully but others didn't.  So the DNS discovery was working for a part of them. 

According the MSM manual the discovery occurs differently for provisioned and unprovisioned APs. page 154/155

http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c04868787-1.pdf

....

Unprovisioned APs
Once an unprovisioned AP has received its IP address from a DHCP server, it attempts to discover
a controller using the following methods, in order:
• UDP broadcast
• DHCP
• DNS
These discovery methods are applied on the following interfaces, in order:
• Last interface on which a controller was discovered. (Only applies to APs that have previously
discovered a controller)
• Untagged on Port 1
• All detected VLANs (in sequence) on Port 1

 

Provisioned APs
If connectivity settings are provisioned on the AP, then the AP uses only the provisioned settings
(see “Provisioning connectivity” (page 177). The following connectivity settings are available on
provisioned APs:
• Interface: Wireless port or local mesh link.
• VLAN support: Allows a VLAN to be designated. Discovery will then take place on the VLAN.
NOTE: If discovery is configured to take place on a VLAN over a local mesh link, a second
VLAN must be defined to send traffic over the local mesh link. The same VLAN cannot be used
to carry the control channel and local mesh traffic.
If discovery settings are provisioned on the AP, then the AP uses only the provisioned settings (see
“Provisioning discovery” (page 179)). The following discovery settings are available on provisioned
APs:
• DNS discovery: Enables custom controller names and domains to be used for discovery.
• Discovery using specific IP addresses: Enables the AP to find controllers operating at specific
IP addresses.

......

If your APs are only trying to reach the old IP of the controller and dont try any other discovery methods then I suspect that they were provisioned with the old controller IP address. This can be checked by saving a packet capture on the port of the APs. The discovery protocol uses UDP source and destination port 38212. If you only see unicast packets to the old controller IP, no discovery broadcasts and no DNS queries for cnsrv1 then the AP was provisioned with the old controller IP. In this case only the factory reset will change the discovery behavior.

If the APs are not physically accessible and factory defaulting is not possible maybe you can plan a workaround involving reconfiguring the old IP on the controller. This should give you again access to all APs. Then you can check the AP provisioning settings on the controller and change them or disable them.  After an AP has been updated with provisioned settings, these settings do not become active until the AP is restarted, or a Remove and rediscover action is executed on the Controlled APs >> Configured APs page.  After you have changed or disabled the provisioning settings you can continue with the migration to the new controller IP and the DNS discovery should be working for all APs.

V6.5.0.1-HP560-B19720.cim.STARTUP on msm4xx

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V6.5.0.1-HP560-B19720.cim.STARTUP

i download this version and apply it on msm430 AP but it doesnt work on it 

the web browse appear and i enter by default username and password 

i try both controlled mode and standalone mode 

but it stop at the restart step and i cant ping it anymore 

Re: V6.5.0.1-HP560-B19720.cim.STARTUP on msm4xx

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Hello, 

This version V6.5.0.1-HP560-B19720.cim.STARTUP is not for MSM430.  This "HP560" within the name V6.5.0.1-HP560-B19720.cim.STARTUP means that this file is specifically for the AP model HP 560 ( for example HP 560 Wireless 802.11ac (WW) AP (J9846A) .

The corresponding file for MSM430 has the name V6.5.0.1-MSM430-MSM460-MSM466-MSM466R-B19720.cim.startup.

Also important to know that this is a .cim.startup file. This means that this file cannot be used to update the version of the AP via web GUI. It can be only installed on the AP via TFTP following the procedure described in this document. This procedure is only used if the AP cannot boot and no access to the GUI is possible.

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c02684335

I would suggest that you call your local support and request the correct .cim.startup version and install it on the AP following the procedure in the link.

Re: V6.5.0.1-HP560-B19720.cim.STARTUP on msm4xx

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thank you 

i have another problem 

I am unable to ping my wireless access point i connect it directly to my computer 192.168.1.x

and when i  ping 192.168.1.1

it reply with destination host unreachable.

 

unable to ping my wireless access point i connect it directly to my computer

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I am unable to ping my wireless access point i connect it directly to my computer 192.168.1.x

and when i ping  the default ip 192.168.1.1 it reply with destination host unreachable.

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