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Re: MSM 760 Controllers

October 27, 2020, 5:21 am
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Hello  

There is an issue with similar symptoms when the controllers resp APs are reaching uptime of 248 days or more.

The following fixes are addressing this issue.

https://support.hpe.com/hpesc/public/docDisplay?docId=a00072642en_us

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[ 214044 ] Fixed an issue on the Discovered APs page in which radio icons were dimmed, and status and statistics information was not updated, for synchronized APs with almost 248 days of uptime.
 
[ 234677 ] (Applies to all controllers) Made additional fixes to issue 214044 from 6.6.5.0 to cover errors found with events, alarms, and status/statistics for synchronized access points upon reaching an uptime of 248 days
 
[ 245679, 247068, 245781 ] (Applies to all controllers and access points.) Fixed an issue in which outdated information was displayed in the Web UI when the controller was up for 248 days or more
 
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This fixes were implemented between version 6.6.5.0 and 6.6.9.0.
If you are not running version 6.6.9.0 and your APs and controllers have more than 248 days of uptime you are probably experiencing this issue.
You can update to 6.6.9.1 if you are entitled to SW download.
 
If not you can schedule downtime and reboot all controllers and APs. This should resolve the issue at least for the next 248 days.
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Re: MSM 760 Controllers

October 27, 2020, 6:31 am
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Hi Emil

Tested with a controller that has 10 AP's on and rebooted it now. Thanks I can see clients is showing on the controller again. 

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MSM760 Unknown Admin Password

October 27, 2020, 7:55 am
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I am working as computer engineer at a Private Hospital in Turkey.  We have about 40 pieces of MSM 310 AP and 1 piece of MSM760 Controller. 

 

I dont know anything about these devices so I can not manage MSM760. I want to check it's configuration text. I can not access details of device. When I want to access device by RS32 cable on console port; it needs admin password. 

I read on internet, device has an option for reset password BY EMERGENY user. I can not use it. I think when our device first configuration;  previous IT man didnt choose options of enable to reset password by console.  

How can I access console of MSM760 without lost configuration?

 

Help me please
Thanks

 

mtankul@medikarhastanesi.com

bm.mtankul@gmail.com

 

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Re: MSM760 Unknown Admin Password

October 27, 2020, 12:12 pm
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Re: MSM760 Unknown Admin Password

October 27, 2020, 2:41 pm
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I tried admin/admin before asking here.

As I said I tried this link which you shared with me
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Re: MSM760 Unknown Admin Password

October 27, 2020, 4:02 pm
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Hi,

I missed that you have already tried reset password BY EMERGENY user.

Then you need to reset by factory default.

When it is impossible to use the management tool due to the loss of the manager username or password,then you need use the Console port to reset the controller to its factory defaults. Process is as follows:

1.  Power off the controller.
2.  Connect the provided serial cable between the controller Console port and a PC
3.  Configure the VT-100 terminal-emulation software (Microsoft Hyperterminal for Windows, or Minicom for Linux) as follows:

• terminal
• Baud rate of 9600
• 8 data bits
• 1 stop bit
• parity: No
• Flow control: No 4. Open an appropriately-configured terminal session.
5. Power on the controller.A system boot message appears.
6. Do not press any keyboard keys. Wait for the LILO prompt to appear. It looks like this:
LILO 22.1 boot:

IMPORTANT:As soon as the LILO prompt appears, press the keyboard space bar to prevent the automatic (non-factory-default) boot from continuing. You must tap the space bar or otherkey within four seconds of the prompt appearing.
7. At the LILO prompt, enter the command
linux factory
and press Enter. The controller restarts with factory defaults settings.Resetting to factory defaults.

or refer pg. 16 from below link:

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04514115

Thanks!

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Re: MSM760 Unknown Admin Password

October 31, 2020, 4:52 am
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Hi,

Has my post helped you to answer your query?

Thanks!

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MSM760 Wireless Controller with Muptiple VSC's (What setup is more secure?)

November 11, 2020, 10:11 pm
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The controller is configured with 2 VSC's (Guest.wifi, Office.wifi)

 Option A (Not using the WAN Port on the controller) Connecting the LAN Port of the controller to a managed switch. This connection trunked with 2 Vlans (Guest Vlan, Office Vlan) The Guest.wifi VSC is assigned to the LAN port of the controller and bound to the Guest Vlan. The Guest Vlan receives DHCP from the Firewall. The Guest Vlan is configured to have access to the Gateway for internet with no other network access. The Office.wifi VSC is assigned to the LAN port of the controller and bound to the Office Vlan. The Office Vlan received DHCP from a server on the network. The Office Vlan is configured to have access to the Gateway for internet and shares access with other wired network Vlans (Production, Administration, Management).

Option B (Using the WAN Port on the controller) Connecting the WAN Port of the controller to the modem and the LAN Port of the controller to a managed switch. The Guest.wifi VSC is Assigned to the WAN port of the controller. The Guest.wifi receives DHCP from the controller with access to the internet via the WAN Port. The Office wifi and Vlan networks have no changes in this configuration and are connected through the LAN Port receiving DHCP from a server on the office network. There is no "Guest Vlan" in this configuration since no Guest.wifi traffic is routed to the switch.

I am considering what option is better and why...

 

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Re: MSM760 Wireless Controller with Muptiple VSC's (What setup is more secure?)

November 12, 2020, 1:49 am
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Hello

Maybe I better answer can be provided if we have more details about the configuration in both scenario. I can think of the following questions which can give us a better understanding of the traffic flow.

  • In the VSC menu of the respective VSCs for both scenarios, how are configured the options Use Controller for Authentication, Use Controller for Access Control?
  • If Use Controller for Access Control is enabled for any VSC, what is configured as VSC egress mapping in the VSC menu?
  • If Use Controller for Access Control is not enabled, what is configured as Egress Network under AP Group ->VSC Binding for the respective VSC?
  • What options for Wireless Protection (WPA) and Authentication (PSK, 802.1x, html-based, mac auth) are configured for both VSCs in both scenarios?

Also I think we need to know what aspect of the security you are concerned about. Is it mainly preventingof the guest users from accessing the office network? Or generally the wireless security, things like secure authentication, privacy etc?

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New MSM760 stuck at "System Booting", unable to contact through console

June 14, 2019, 7:35 am
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I just got an MSM760 off eBay, seller claimed it was brand new and it came with sealed licenses and looks new so I have no reason to doubt that.

When I plug in the unit it says "HP ProCurve System Booting" and after ~2 seconds the display is backlit.
Then it stays that way, I've had it plugged in for over 1 hour and nothing else happens. (I have power cycled it multiple times by now.)

I have tried to connect through the console, (using screen(1) on a MacBook Pro running macOS 10.14.5 and iTerm2 3.2.9: 
screen /dev/tty.usbserial-1410 9600
same devices works for connecting to my ProCurve switches, so there's nothing wrong with the cable, USB-adapter or the laptop.)

When connecting an ethernet cable to either port, it lights up properly, but I'm unable to reach the controller on 192.168.1.1 (either port).

Any suggestions? Is it possible to factory reset the device without accessing it through a terminal?

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Re: New MSM760 stuck at "System Booting", unable to contact through console

June 19, 2019, 9:08 am
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Nobody, huh? Well, I dug up an old hp laptop running OpenBSD, but no luck there either.

I have ordered another one from another seller on eBay and commenced returning the faulty one.

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MSM720 - Wireless detected but the radio/icon wireless access not display

June 20, 2019, 11:58 pm
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My wireless connected but indicates the status of wireless services on the AP not display. I appreciate if someone could help me to solve this problem.

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Re: Setup MSM to use IMC for radius

July 16, 2019, 5:07 pm
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Hi, sorry must have missed this a while back. Yes it is possible. You can authenticate and assign vlans. If you still are stuck post a reply and I'll provide some details.

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Re: MSM760 firmware upgrade from 6.2.1.1-18016 to the last one

July 29, 2019, 3:54 pm
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I have the firmware version 6.2.1.1-18016 as well. However, I am getting the error, "Firmware upgrade aborted because the new firmware is for another hardware platform. Restarting with previous version. (8)" when I try to upgrade. Any suggestions?

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Re: Firmware/Software Download/Upgrade & Release Notes for HPE Networking Products

July 31, 2019, 12:41 am
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is it anyway to find MSM313 latest firmware ?

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Re: MSM760 firmware upgrade from 6.2.1.1-18016 to the last one

July 31, 2019, 1:10 am
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Hello Jonathan, 

Could you please provide the model of your controller and the full name of the firmware file you are trying to install?

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Re: Need the xxx.cim.startup for HP 560

August 7, 2019, 6:53 am
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Could you please share startup.cim files for msm430 also?

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This entitlement does not exist Error

August 26, 2019, 12:57 pm
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I need to add my serial numbers and product numbers to my profile so I can download drivers. Our contract is ACTIVE. Everything is active. I get the entitlement does not exist message. This is absolutely ridiculous!!! ANy help?
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MSM 760 addtional AP license

August 27, 2019, 3:17 am
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Hello Every One

I have one MSM 760 controller with default 40 AP licenses and I need to add more license to the same controller 

How can I get this addtional licenses ?

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Re: MSM 760 addtional AP license

August 27, 2019, 11:36 am
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