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Oct 9/10 - Online Expert Day - Data Center Networking

September 24, 2018, 2:35 am
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Please join us for the HPE Data Centre Network online Expert Day, October 9-10, 2018. 

More detailed information is available here.

Expert_Day_DataCenterNetworking_Oct2018.PNG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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HP Procurve MSM 410 AP keeps beeping

September 19, 2018, 5:58 pm
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Our Libray has an HP Procurve MSM 410 Wireless Access Point that has been working fine for years. The librarian called me to go onsite stating that the AP was continuously beeping and she had to unplug it and then plug it back in to make it stop. However when I went onsite the AP was working ok and i did not hear it start to beep at all. The librarian stated that it only does the beeping a couple of time a day. Does anyone know what is causing it to start beeping constantly and how would I correct this problem?

Thanks in advancxe.

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Re: HP Procurve MSM 410 AP keeps beeping

September 20, 2018, 7:13 am
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Hi,

That is a nontypical behaviour for an AP. There might be a hardware issue. Please contact support . 

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Re: HP Procurve MSM 410 AP keeps beeping

September 24, 2018, 10:16 pm
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howdy ,

Thank you for your reply. Unfortunately I cannot contact tech support because we do not have a support contract with them. Now when the AP is beeps for about a minute or so it then powers itself off. When it is beeping we have no wireless access, that stops working.  Any other ideas on how to fix this problem?

thanks

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Re: MSM760 Tunnels traffic from the access point to the controller

September 26, 2018, 4:22 am
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We are also getting the error during AP syncing, I have attached the screenshot.

We have around 350 AP's in that only 5 to 6 AP's are showing always Establishing tunnel error, after we do the remove and discover also same issues.

 

 

 

 

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HP MSM760 Faulty HDD

October 9, 2018, 5:14 am
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Dear all,

HDD in our MSM760 controller died and ofc we dont have spare backup. Is there any possibility to obtain image with OS we could deploy to new HDD? Thanks for any tips.

Regards

František

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Re: HP MSM760 Faulty HDD

October 9, 2018, 12:03 pm
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Dear Customer,

You may check with local partner or ASP at your location from the site :https://findapartner.hpe.com/

If you could find the compatible HDD with an image for your Controller, then you may have to check the following things :

1. Need to enter activation license (transfer from old serial/mac address to new serial/mac address). So, the MSM product should be registered in the first place.
2. You may try to Boot the controller to product OS.

If "show image" doesnt show any image then you should ask for another replacement to get the HDD preloaded with the MSM image.

You cannot upload the image via CLI if its not booted into product OS yet and if you plan to load the image from your side. You may check the below link for the firmware downloads.

https://support.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0117119

Note 1 : The product should have a Software contract to download the image. Or else, you would find all the downloads here would be locked state and cannot download.

Note 2 : These products are discontined as of now and no sale for any regions as of now.

If the above information alleviates your question, don't forget to give Kudos.

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Re: Msm760 Password forgotten solution

October 9, 2018, 10:16 pm
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Hello and Good Day,

If you forget the manager password, the only way to access the management tool is to reset the controller to factory default settings.  I don't think there is a separate password recovery procedure without loosing your settings.

Refer section Resetting to factory defaults in the PDF: http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c02566413-2.pdf

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Re: Disable captive portal on MSM720

October 9, 2018, 10:30 pm
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Re: Msm760 Password forgotten solution

October 9, 2018, 10:40 pm
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Hi,

 

Hope you are following the procedure in the below URL

https://support.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0122193

 

There is another option to factory reset the controller.

 

The MSM760 can be reset to factory defaults by using a serial cable connected to the console port and monitoring the startup of the unit after a power restart. 
  1. Power off the controller. 
  2. Connect a serial cable to the controller console port.
  3. Configure a communications terminal program (such as Microsoft Hyperterminal for Windows, or Minicom for Linux) as follows:  • Terminal: VT-100 (ANSI) 
		• Speed: 9600 bps  
		• For the MSM760, set speed to 9600 bps. 
		• Data bits: 8 
		• Stop bits: 1  
		• Parity: none  
		• Flow control: none  
  4. Open an appropriately-configured terminal session. 
  5. Power on the controller. System boot messages appear.  
  6. Do not press any keyboard keys. Wait for the LILO prompt to appear. It looks like this:  
LILO 22.1 boot:IMPORTANT: As soon as the LILO prompt appears, tap the keyboard space bar to prevent  the automatic (non-factory-default) boot from continuing. You must tap the space bar or other  key within four seconds of the prompt appearing. 
  7. At the LILO prompt, type the command linux factory
and press “Enter”. The unit is reset to factory defaults and will boot up normally.

 

 

 

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Re: HPE WLAN 850 Network With No WPA (Open With No Password)

October 10, 2018, 3:18 am
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Hello Jack,

Good Day.

Please refer to the section "Configuring a guest" in the document on "HP Unified Wired-WLAN Products Web-Based Configuration Guide "
Link: http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c04331966-1.pdf

Cheers!

Please consider marking it as an Accepted Solution if issue is resolved. Register a Kudo by clicking the thumb if this helped in your issue.

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Re: HPE WLAN 850 Network With No WPA (Open With No Password)

October 10, 2018, 2:45 am
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Re: Firmware 6.6.7.1 - where to get

October 12, 2018, 12:47 am
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Re: Firmware 6.6.7.1 - where to get

October 14, 2018, 6:31 am
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Msm720 wireless controler issue

October 25, 2018, 3:52 am
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hi,

we have strange issue with our MSM720 controler. controler has 7 AP attache to it and 3 different network configured on controler. device which is connected to AP loss internet randomlly and to resolve this issue we have to re-connect device to the AP. some time i have to disable wireless on laptop and envble it to get internet connection. when it's happen device conncted to AP but no internet. we check on controler log but there is no error.

 

please help

Preyash Parekh

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Re: Msm720 wireless controler issue

October 30, 2018, 3:32 pm
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Preyash,

You don't provide much information, such as AP model, firmware version, size of your location and distribution of APs etc. Debugging wifi issues is hard. You will need to look for patterns - it may be a client side issue - which may be why logs on controller show no error.

  • Was this working fine for a long time and now having new problems or a new/recent deployment?
  • Have your APs been on line for a long time without a reboot?
  • One particular AP or location? or most/all of them?
  • One kind of client or differnet kinds? ie PCs Mac Android etc.

So I'll tell you to do the standard stuff:

  • FIrst make sure your controller firmware is up to date. 
  • Reboot your controller and power cycle the APs - I've found when the clients have strange issues, sometimes the AP gets stuck or confused with cached information.
  • Check for any client updates - either ones that have not been applied or, sometimes a recent one that was installed when the problems started.
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Re: Msm720 wireless controler issue

October 31, 2018, 2:07 am
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  • Was this working fine for a long time and now having new problems or a new/recent deployment?

yes. it's working from long time and nov having new problem 

  • Have your APs been on line for a long time without a reboot?

yes. i think it's from last 5-6 years

  • One particular AP or location? or most/all of them?

No. all of them doing same. as i mention in my post we have 3 different SSID and it's happening to all of them.

  • One kind of client or differnet kinds? ie PCs Mac Android etc.

it's happening to both client android and windows and also iphone.

thanks,

Preyash

 

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Re: Msm720 wireless controler issue

October 31, 2018, 10:38 am
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Hi,

So just be clear - your APs have been running for 5 years without a reboot or firmware update (which would reboot them)?

If that is true,  I would strongly recommend updating the firmware to the latest version. 

But i would at least reboot them. There could be memory leaks over time that might cause the issue. 

I have had connectivity issues which cleared after rebooting the APs.

My question about locations was physical - was an AP in a different building or specific part of it having the issue?

If an AP is broadcasting all the SSIDs then if any AP is having an issue it would affect all the SSIDs broadcast by that AP

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Re: HP APs maximum users

November 15, 2018, 10:42 pm
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Hello , Just wanted to let you know that the links you shared with are not working.

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Re: HP APs maximum users

November 16, 2018, 2:53 am
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Hi ,

I added new links.

Thank you for letting me know.

Regards,
Craig

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